Hibij Privacy Policy – How Your Personal Information Is Protected

📄1. Introduction & Scope

Hibij.ws is operated by hibij Group. This Privacy Policy describes how hibij collects, processes, stores, and protects the personal information of its users. By using any hibij service, you agree to this policy.

This policy applies to the hibij.ws website, mobile application, and all services associated with hibij. We adhere to international data protection standards and comply with applicable laws and regulations in Bangladesh.

📥2. What Information We Collect

Hibij collects various types of data — but only what is strictly necessary. A breakdown by category is provided below:

We never store your full bank account number or complete card details on hibij servers.

🔍3. Data Collection Methods

Hibij collects user data through the following methods:

• Direct payment: Information you provide directly through registration forms, KYC applications, payment forms, or when contacting support.
• Automatic collection: Technical information collected via cookies, log files, and analytics tools while you browse the site.
• Via third parties: Payment providers (bKash, Nagad, etc.) share limited information when confirming transactions.
• Identity verification agency: Trusted verification services may be used to confirm user identity during the KYC process.

🎯4. Purpose of Data Use

Hibij uses your data only for specific, legitimate purposes. Details are outlined below:

• Account management: Creating and securing your account, and verifying login.
• Payment Processing: Handling deposits and withdrawals accurately.
• KYC & Security: Preventing money laundering and ensuring account security.
• Customer Support: Resolving your issues and answering your questions.
• Service improvement: Analyzing which features are used most to improve the app.
• Legal obligation: Generating reports required by regulatory authorities.
• Promotional messages: Sending offers and bonus notifications only with your consent.

Hibij never uses your information against you or to make decisions that are not in your interest.

🤝5. Data Sharing Policy

Hibij does not sell or rent your personal information to third parties. However, limited information may be shared in specific circumstances:

• Payment provider: To process transactions, bKash, Nagad, and other payment gateways receive only the financial information necessary to complete the transaction.
• Game provider: Third-party game providers for casino games receive only your user ID and betting data — not your personal identity.
• Legal Authorities: We are legally required to disclose data when mandated by a court order or a legitimate regulatory authority.
• KYC service provider: Trusted third-party providers may verify your identity documents for identity verification purposes.

🛡️6. Security Measures

Hibij employs multiple layers of security to protect your data:

• 256-bit SSL encryption: All data transmissions are encrypted. Look for the 🔒 icon in your browser's URL bar to confirm.
• Two-factor authentication (2FA): OTP verification is available as an option when logging into your account.
• Secure Database: Stored data is kept on separate, secured servers that are not directly accessible via the internet.
• Regular security audits: Independent security experts conduct regular audits.
• Restricted Staff Access: Only authorized personnel have access to specific data.

That said, no one can guarantee 100% security online. That's why we also encourage you to keep your account password strong and never share it with anyone.

🗂️7. Data Retention Period

Hibij does not retain your data beyond what is necessary. Retention periods for different data types are listed below:

• Account information: For as long as the account is active, plus 3 years after closure.
• Financial transaction log: Minimum 5 years, as required by law.
• KYC Documents: Up to 5 years after verification.
• Customer support log: 1 year after the issue is resolved.
• Cookie Information: Between 30 days and 1 year, depending on the type of cookie.

Once the retention period ends, data is securely deleted. If you wish to have your data deleted sooner, submit a request to support.

🍪8. Cookie Policy

Hibij uses several types of cookies — small text files stored in your browser that help make the site easier to use.

You can disable cookies at any time from your browser settings. Please note that disabling essential cookies may affect some features of the site.

⚖️9. Your Rights as a User

As a hibij user, you have clear rights that we are committed to respecting:

To exercise these rights, support@hibij.wsEmail us and we'll get back to you within 30 business days.

🔞10. Protection of Minors

Hibij strictly prohibits anyone under the age of 18 from creating an account or using the platform.

• Date of birth is verified at the time of registration.
• Age is verified via KYC in cases where there is suspicion.
• If underage use is suspected, the account will be suspended immediately.
• We never knowingly collect information from children.

If a parent believes their child has somehow created an account on hibij, please contact support immediately.

📬11. Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our data protection team:

• Email: support@hibij.ws
• Live Chat: Click the chat icon in the bottom-right corner of the site
• Time: 24 hours a day, 7 days a week

❓FAQ